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Frequently asked questions

Still have questions?

Do I need to change my WhatsApp number?

No. We connect the number you already use. Your customers keep chatting with you on the same contact — the AI replies behind the scenes.

Does the AI understand my type of business?

Yes. You set the tone, the services you offer, hours and rules. The AI adapts to your context in just a few minutes.

Can I take over the conversation at any time?

Always. In the ChatBox you see conversations in real time and can pause the AI and take over personally whenever you want.

How do credits work?

Your plan includes a monthly amount of AI credits — and they're cumulative: whatever you don't use doesn't expire or reset, it keeps adding up month after month. If you need more, you buy extra credits (also cumulative). Everything transparent in the dashboard.

Is my data secure?

100%. Each business has its data isolated (multi-tenant). We comply with GDPR, with daily backups and encryption in transit and at rest.

Can I cancel at any time?

Yes. No lock-in, no penalty. You get 24h free to test, and if you subscribe, a 30-day money-back guarantee: cancel within that window and we refund you.

Will this use up my credit card limit?

No. Billing is a regular recurring charge, monthly or annual — it doesn't hold or pre-authorize your limit like a traditional checkout.

Can I switch plans later?

Yes, anytime. Upgrade or downgrade right from the dashboard — no lock-in contract, no hassle.

Is there a setup or onboarding fee?

No. You only pay your chosen plan's price — no extra setup fees.

Still have questions? — Flow360