Privacy Policy

Last updated: May 22, 2026

1. Introduction

Ecom360 ("we", "our") operates the Ecom360 Flow platform (flow.ecom360.co). This policy describes how we collect, use, and protect your personal information when you use our automated customer service, scheduling, and communication services via WhatsApp, Messenger, and Instagram.

2. Data we collect

Registration data: name, email, phone, company name.
Communication data: messages sent and received via WhatsApp, Messenger, and Instagram for customer service purposes.
Scheduling data: information about services, times, and professionals.
Usage data: access logs, pages visited, actions performed on the platform.
Facebook/Meta data: user ID, name, managed pages, access tokens (stored securely).

3. How we use your data

Provide and improve our customer service and scheduling services.
Process and deliver messages between you and your customers.
Send notifications related to your appointments and services.
Generate performance reports and analytics.
Comply with legal and regulatory obligations.

4. Data sharing

We do not sell your personal data. We share data only with:

Meta Platforms (Facebook, WhatsApp, Instagram) for the operation of the messaging channels.
Infrastructure providers (hosting, database) for the operation of the platform.
Legal authorities when required by law.

5. Data security

We use technical and organizational measures to protect your data, including encryption in transit (HTTPS/TLS), role-based access control (RBAC), and secure storage of tokens and credentials.

6. Data retention

We keep your data while your account is active or as necessary to provide our services. You may request the deletion of your data at any time through the data deletion page or by contacting us.

7. Your rights

You have the right to:

Access your personal data.
Correct inaccurate data.
Request the deletion of your data.
Withdraw consent for processing.
Export your data in a readable format.

8. Contact

For privacy questions, contact us: info@ecom360.co