Data Deletion

How to request the deletion of your data

If you wish to delete your data from the Ecom360 Flow platform, follow the instructions below. We respect your right to privacy and will process your request within 30 days.

Option 1: Deletion through the platform

1. Log in to your account at flow.ecom360.co.
2. Go to Settings.
3. Click "Delete my account".
4. Confirm the deletion. All your data will be permanently removed.

Option 2: Deletion by email

Send an email to info@ecom360.co with the subject "Data deletion request" including:

• Your full name.
• The email registered on the platform.
• The company/tenant name.

Facebook/Meta data

If you connected your Meta account (Facebook, WhatsApp, Instagram) to Ecom360 Flow and wish for us to remove the associated data, include that information in your request. After deletion:

• Meta access tokens will be revoked and deleted.
• Messenger/Instagram message history will be removed.
• Page and webhook settings will be undone.

Processing time

Your request will be processed within 30 days. You will receive a confirmation by email when the deletion is complete. Some anonymized data may be kept for statistical purposes as permitted by law.

Contact

Questions about data deletion: info@ecom360.co